store policy

Ordering Online

 

We ensure your credit card information is not compromised through this site. At present, our transactions are conducted through Paypal, which means we do not have access to your financial information. We are only able to view your email address used to process your order and postal address for delivery purposes.

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Packaging

 

All jewellery from Annette Rose Fine Jewellery is carefully packaged in a luxurious pouch or box and wrapped in paper so it reaches you securely and safely.

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Late and Lost Deliveries

 

If your delivery has been delayed, then please contact us and we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of dispatch - this is when the Royal Mail classes items as being lost.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Annette Rose Fine Jewellery cannot be held responsible for goods that are lost or delayed in transit.